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Frequently Asked Questions (FAQs)
Find answers to common questions about our services and policies.
You can file a complaint through our online form or visit our office in Juba. Ensure you provide all necessary documents and details regarding the issue.
Complaint resolution time depends on the complexity of the case. On average, cases are resolved within 10 to 15 business days.
Yes, you can file a complaint anonymously. However, providing your contact information allows us to keep you updated on the progress of the case.